Administrative Support Diploma at Minnesota State Community And Technical College
This major is designed to prepare students for performing a full range of office tasks. The administrative support persons responsibilities include using various software applications to perform document processing and file management tasks. This major requires strong skills in communications, telephone technique, computer usage, and human relations. Other tasks will include communicating using electronic mail, doing electronic scheduling, keying and creating business documents, using manual and electronic filing for retrieving records, handling telephone communications, making travel arrangements, and processing incoming and outgoing mail.
Program outcomes
1. Apply computer skills efficiently and accurately to office tasks using a variety of computer application programs.
2. Apply organizational skills.
3. Apply the principles of grammar, punctuation, spelling, and vocabulary.
4. Create and analyze database filing systems.
5. Demonstrate proficiency and efficiency using proper keyboarding and machine transcription techniques.
6. Demonstrate interpersonal skills through effective listening and communicating in diverse situations.
7. Demonstrate critical-thinking and problem-solving.
8. Demonstrate ergonomic principles and safe practices when using computer technology.
9. Demonstrate professionalism in the workplace.
Employment information
In Minnesota and nationally, a large number of job openings exist for experienced secretaries. Temporary or part-time work is available during peak business periods. Demand for secretaries will be stimulated by the increasing use of information and the trend of secretaries handle more administrative responsibilities such as budgeting, scheduling, and office management, which are not easily automated.
Program accreditation
The College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, (800) 621-7440, 30 North LaSalle Street, Suite 2400, Chicago, IL 60602-2504.
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